Frequently Asked Questions

ARE YOUR PRODUCTS FDA APPROVED?

We aim for the highest manufacturing standards, so we start with having all our products made in a FDA Registered Facility providing the essential oversight for our customers. We proudly display the Made In A FDA Registered Facility Seal Of Approval.

ARE YOUR PRODUCTS MADE IN THE USA?

Yes. We proudly support Made In The USA which we all know means the highest quality standards with our Premium Quality Nutritional Supplements made right here in the USA.

You should never buy products coming from a questionable

country of origin.  If it is not made in the United States,

then it may mean you are paying much more for poor quality, unnecessary fillers

and even dangerous additives than you realize. Don’t gamble on your health by buying

cheaper products.

CAN YOU ASSURE ME THAT I AM GETTING THE HIGHEST QUALITY?

Yes, we always aim for Consistency and Highest Quality in our products.  We proudly display the GMP Seal Of Approval (Good Manufacturing Practice) giving you the confident assurance that you are receiving the highest quality possible.

WHAT ABOUT THE PURITY AND POTENCY OF MY ORDER?

We don’t believe in cutting corners and will only offer products with the highest purity and potency which you can be sure that you are getting every ounce of nutritional value available.  No unnecessary fillers or poor quality additives.  To that end we also display the Lab Tested - 3rd Party Certified For Purity & Potency Seal Of Approval.

WHEN WILL MY ORDER SHIP?

After an order has been placed, it is promptly sent to our factory/warehouse where we will print and ship your item(s) within 2-5 business days. Below are expected delivery times based on your location.

Please note: Due to the popularity of certain items in our online catalog, shipping times may take longer than the estimates below. When your order ships you should receive your tracking number, but feel free to reach to our support desk at any time or check your Product Shipping Status here.

US Shipping Time Estimates

Supplements: 2-5 Days To Ship Out From Factory/Warehouse

Other Products: 2-3 Weeks

International

Shipping Time Estimates

Supplements: Not shipping outside of the USA at this time (2020).

Other Products: 2-4 Weeks

If your items have not arrived within 60 days of the date of original purchase, contact our Customer Service for a full refund of your purchase. (This policy excludes errors made by customers providing inaccurate shipping details on their order(s) and missed parcel deliveries).

HOW DO I TRACK THE STATUS OF MY ORDER?

Please visit our Product Shipping Status page and enter your reference number and email to track the status and location of your order or Login and check through your Customer Portal.

WHAT IS YOUR RETURN, REFUND AND CANCELLATION POLICY?

Please review our Returns and Refunds Policy page and also in the ‘When Will My Order Ship?’ section above.

Rest assured, when there is a problem with your order, we will do our best to work with you as a valued customer on a per-order basis to resolve your issue. And to help us combat fraud, we ask that you carefully review the policy before ordering.

ARE THERE ANY PRECAUTIONS I SHOULD BE MADE AWARE OF?

Everyone is different in their physical and health makeup so be aware that results from others using a particular product may not be typical for you.

Realize that…

1. Any product and statements on the website or products are not intended to diagnose, treat, cure or prevent any disease.

2. The product statements shown have not been evaluated by the Food And Drug Administration.

3. Read all labels completely. Be careful that some supplements may contain items that you may be allergic to like... soy, milk, nuts, fish, or similar and you may need to avoid.

4. Discontinue use if you have experience adverse side effects like nausea, vomiting, sleeplessness, nervousness or other adverse effects.

5. For most supplements, you may store opened and unopened container at room temperature. Some products may require you to "Refrigerate After Opening". Please

carefully read the labels.

ARE THERE ANY WARNINGS WHEN USING THESE PRODUCTS?

Your own health decisions with supplementation should be made in consultation with your own health professionals.

Also…

1. Individuals with a known medical condition should consult a physician before using any nutritional supplement, cream, serum or ointment.

2. If you are pregnant, a nursing mother, for children under the age of 18, or are taking any medications, planning any medical procedure or have any medical condition, then be sure to consult a physician or medical professional before using any supplement supplement.

3. Keep out of reach of children.

4. Do not use if safety seal is damaged or missing.

5. Store in a cool dry place unless otherwise noted.

6. Expiration date is printed on the side or bottom of the bottle.

7. Do not exceed recommended doses as indicated on the labels.

WHAT CARRIER DO YOUR ORDERS SHIP FROM?

All U.S. orders are shipped via USP/USPS. International orders outside of USA will be shipped with USPS International where available.

ARE THERE DUTIES FOR AMERICAN ORDERS?

No there are no additional duties assessed by us. Outside of the USA, product recipient (namely, you) will be responsible for duties in their country.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, American Express, Discover, PayPal and Banxate as available.

CALCULATING YOUR ORDER COST IN A FOREIGN CURRENCY

All prices on our site are listed in US dollars (USD) and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. See the following web page https://XE.com which features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates. – Search for the 'Foreign Exchange Rate Calculator' online.